In 1979, I thought customer service was poor and decided to write a training program that organizations could use to train its employees on customer service. Back then the educational system had no classes or courses on customer service.

Service Quality Institute’s Certified Customer Service Leader (CCSL) and Certfied Customer Service Trainer (CCST) Certification Seminars were again a resounding success!

Experts have a thing or two to say about the landscape industry’s practices when it comes to customer service…and you’re not going to like it. But hopefully, you’ll learn from it.

Certified Customer Service Trainer Graduation and Reception at John Tschohl’s House, May 16, 2009

In Less than 24 Hours - John Tschohl and Skye Bank