SQI Customer Service Blog

Two new published articles written by John Tschohl came out today. The first, Customer Service Myths: If You Believe Them, You’re in Trouble, appeared in 4Hoteliers.com, a Hospitality, Travel, and Hotel News website today. In the article, John describes 3 common myths surrounding Customer Service and explains how to debunk them.

Click here to read the full story.

Across the world, John’s article entitled Делегирование полномочий как образ жизни was recently published in Russia’s Brainity.ru publication. Customer service is an important topic across the globe and John’s great exposure in Russia proves that countries around the world are making a conscious effort to improve their customer service. Your company can too! Contact SQI today to learn how superior Customer Service can transform your business.

Click here to read John’s article in Brainity.ru.

On February 25, John was the keynote speaker for Wimm-Bill-Dann Foods/PepsiCo in Moscow, Russia. The speech was very well-received by everyone, from the lowest-level employee to the Vice President (pictured below). Wimm-Bill-Dann Foods emphasizes a passion for customer service and showed it through their enthusiasm during the speech.

Below: John Tschohl in Moscow with Ruslan Vesterovisky, Human Resources (left) and Silviu Popovici, Vice President (right).

To view a testimonial video from Silviu Popovici, Vice President of Wimm-Bill-Dann Foods, visit John Tschohl’s Speaking Site.

Depart for Moscow today and have a great seminar with Wimm-Bill-Dann Foods which is going to be outstanding! Check back next week for photos and video of my seminar.

Great new article in HR Brand head on over to read “Effective training and development tools for sales reps” http://hrbrand.ru/practice15.php

Just back from the great NYC! Had a great time. My wife dog won at Westminster’s Dog show you can find out more by take a look at her website http://www.havaneseshowdog.com/ While I was gone I had a few new articles publishes head on over take a look. http://bit.ly/cL5mF0

Have another great article from Brainity head on over to their site and check it out! http://bit.ly/hqecXt

I will be traveling to New York this weekend looking forward to a great trip!

We just finished the CCST here is a link to a few photos enjoy!

https://picasaweb.google.com/101302232241793145162/CCSTFeb2011?authkey=Gv1sRgCN_zk7yKjpiNsgE&feat=directlink

Check out my latest media release, covering Role models and the rise success. How does one go about inspiring success and then take action and bring that idea to reality. Head on over and read over “Where are the Role Models?”

http://bit.ly/a9zRbK

Great new year so far looking forward to our very first certification seminar in February look forward to see you all there!

Have a bunch of fresh articles head on over to our site to see all the news about SQI!

bit.ly/cL5mF0