Comments on: Customer Service - Is It a Myth? http://blog.customer-service.com/customer-service-is-it-a-myth/ Sat, 13 Mar 2010 13:27:17 +0000 http://wordpress.org/?v=2.7.1 hourly 1 By: Deborah Chaddock Brown http://blog.customer-service.com/customer-service-is-it-a-myth/comment-page-1/#comment-199 Deborah Chaddock Brown Fri, 05 Jun 2009 15:00:25 +0000 http://blog.customer-service.com/?p=299#comment-199 John, Great article. I added my thoughts over on my blog http://www.makeorbreakmoments.com/2009/06/05/customer-service-training-a-priceless-investment/ Customer service has gotten worse since the economy took a turn - employees are doing the work of two and three people, employers treat employees like they should be grateful they have a job and all of this stress filters down to the unsuspecting customer. The customer is responding with their wallet - taking their money, their business and their loyalty to the company who puts them first - ahead of the P&L and bottom line profit. We need to wake up to just how important our customers and the employees who care for them are to our business. Thanks for the stats and the words of wisdom - I'm a big fan! Deborah John,
Great article. I added my thoughts over on my blog http://www.makeorbreakmoments.com/2009/06/05/customer-service-training-a-priceless-investment/

Customer service has gotten worse since the economy took a turn - employees are doing the work of two and three people, employers treat employees like they should be grateful they have a job and all of this stress filters down to the unsuspecting customer.

The customer is responding with their wallet - taking their money, their business and their loyalty to the company who puts them first - ahead of the P&L and bottom line profit.

We need to wake up to just how important our customers and the employees who care for them are to our business.

Thanks for the stats and the words of wisdom - I’m a big fan!

Deborah

]]> By: Customer Service Training: A Priceless Investment » makeorbreakmoments.com http://blog.customer-service.com/customer-service-is-it-a-myth/comment-page-1/#comment-198 Customer Service Training: A Priceless Investment » makeorbreakmoments.com Fri, 05 Jun 2009 14:48:54 +0000 http://blog.customer-service.com/?p=299#comment-198 [...] was just reading the latest newsletter from John Tschohl, customer service trainer, who talked about the fact that the need for customer service training is [...] [...] was just reading the latest newsletter from John Tschohl, customer service trainer, who talked about the fact that the need for customer service training is [...]

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