Customer Service Certification Seminars a Success!

Posted by admin - 22/05/09 at 03:05 pm

Service Quality Institute’s Certified Customer Service Leader (CCSL) and Certfied Customer Service Trainer (CCST) Certification Seminars were again a resounding success! Held over a seven day period at the company headquater in Minneapolis, MN, business owners, executives, management and even a mother/son duo flew in from around the world, including the United States, Russia, Ghana, Mexico, El Salvador, Jamaica, Nicaragua, Venezuela, Costa Rica, and the Dominican Republic, to learn from Time Magazine and USA Today’s “Guru of Customer Service”, John Tschohl.

The meeting hall was packed; a metaphor to the vast amount of customer service strategies, ideas, and selling techiniques provided during the seminars. Feelings Quality Service First Time Every Time was a major topic of discussion to facilitate awareness of customer needs, improving skills for dealing with customers, increasing employee’s self-worth, and improving communication and cooperation with other employees. Leading Empowered Teams was another major focus on empowerment, team building, coaching feedback and strategic positioning for positive corporate transformation. The overall objective of the week was to help businesses incorporate a service culture throughout the entire organization, from the front-line employee to the CEO.

This was the second ‘packed-house’ certification seminar this year, with a final training seminar September 14 - 17th. If your organization is looking for the competitive advantage, Service Quality Institute’s Customer Service Training Programs are the answer. The only profitable companies in today’s dismal economy are the ones that provide exceptional customer service - those that have a service culture - exactly what these seminars preach.

This entry was posted on Friday, May 22nd, 2009 at 3:22 pm and is filed under Certification, Seminar. The entry is tagged under customer service, customer service certification, customer service seminar. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.