It’s no surprise that “The Devil Wears Prada,” was a hit, both in book and film format. Anyone who has ever held a job has a story to tell about a boss who could probably rival Prada’s Miranda Priestly, aptly described as “the boss from hell.” The toll those bosses take on the people they [...]

When the economy is bad, competition heats up. Companies do everything they can to keep their customers, and employees do whatever they can to keep their jobs. Downsizing has become a survival tactic for companies, not only throughout the United States, but throughout the world, as well, which means no job is safe from the [...]

FOR IMMEDIATE RELEASE - January 5, 2010         �
Contact: John Tschohl
E-mail: quality@servicequality.com
Web: www.customer-service.com
(952) 884-3311
Note to Editor: Feel free to use all or parts of this news release. John Tschohl also is available for personal interviews.
DON’T TELL THEM, SHOW THEM - Live Up to Your Advertising Claims
By John Tschohl�
How do you get customers through the doors of your [...]

Service Quality Institute’s Certified Customer Service Leader (CCSL) and Certfied Customer Service Trainer (CCST) Certification Seminar Graduates!  (click on a photo to enlarge)

When the World Expo opens in Shanghai in 2010, visitors can expect to find the utmost in customer service, thanks in part to John Tschohl,

SQI is on target to double it sales in 2009!
We need to rapidly add Consultants and Representatives who can sell concepts and ideas to top

CREATE A POWERFUL CUSTOMER EXPERIENCE
And Reap the Rewards of Loyal Customers

We just updated our homepage. The top half with the pictures and links in yellow is still the same, but the bottom half includes our products and the John Tschohl on CNBC Africa video.