If there is one thing a company can do to help ensure that it will attract and keep customers, it is this: Hire the right people. While that might sound like a rather simple solution, it isn’t. The hiring process is crucial to the success of any organization and should be handled with great care. [...]

FOR IMMEDIATE RELEASE - January 5, 2010         �
Contact: John Tschohl
E-mail: quality@servicequality.com
Web: www.customer-service.com
(952) 884-3311
Note to Editor: Feel free to use all or parts of this news release. John Tschohl also is available for personal interviews.
DON’T TELL THEM, SHOW THEM - Live Up to Your Advertising Claims
By John Tschohl�
How do you get customers through the doors of your [...]

Make the World Your Marketplace
By John Tschohl
John Tschohl, founder and president of the Service Quality Institute in Minneapolis, Minnesota, considers himself very fortunate. During the past year, as thousands of businesses either closed their doors or downsized significantly, his business has seen unprecedented growth. He attributes that growth to several factors, not the least of [...]

The Retail Observer - December 2009
By John Tschohl
Customer Service. It’s a phrase freely tossed around by everyone from multi-million dollar corporations to mom-and pop businesses in hopes of luring customers with the promise of exceptional service. All too often, it’s an empty promise that results in customers who disappear, taking with them any hopes of [...]

Superior customer service is the key to success in any organization. I’ve been preaching that for three decades to organizations throughout the world. It’s a simple statement and one that most CEOs agree with, but they inevitably ask, “How do we do that?” My answer is this: create a service culture. It’s not as difficult [...]

FOR IMMEDIATE RELEASE - November 10, 2009�
Contact: John Tschohl
E-mail: quality@servicequality.com
Web: www.customer-service.com
(952) 884-3311
Note to Editor: Feel free to use all or parts of this news release. John Tschohl also is available for personal interviews.
STRIKE A BLOW FOR SERVICE
Consumers Have More Power in a Tough Economy
By John Tschohl
As contrary as it might sound, consumers have more power [...]

Many in the US think the economy is slow. I think there is a huge amount of business available because so few firms understand customer service. Most firms in the US have lousy service but believe they are awesome.
I had to tell you this story because it is so funny. Maybe unbelievable. If I used [...]

Today we have new methods of communicating. Social Networking - is a new vehicle that needs to be used just like print and TV advertising, web sites, emails, text messaging and all other forms of marketing. I only recently became a believer just a few short months ago, after one of my staff showed me [...]

How many times have you seen an advertisement or heard a commercial in which a company proclaims: Our service is unparalleled! Service with a smile! Then, when you do business with that company, that service and those smiles are nowhere to be found.
That’s not the case with the folks who run the Oceanaire Seafood Room [...]

FOR IMMEDIATE RELEASE
Contact: John Tschohl
October 6, 2009
(952) 835-5011
E-mail: quality@servicequality.com
Web: www.customer-service.com
Note to Editor: Feel free to use all or pars of this news release. John
Tschohl also is available for personal interviews.
6 STEPS OF CUSTOMER SERVICE
Master Them and You Will Succeed
Customer service. It’s a phrase freely tossed around by everyone from multi-million dollar corporations to mom-and-pop businesses [...]