Empowered employees and satisfied customers are the key to a successful business. In fact, I would guess that most companies don’t really understand what empowerment is. My definition of empowerment is this: Giving employees the authority to bend and break the rules to take care of a customer on the spot to the customer’s, not [...]

Joy DunbarMagazine: FinancialAdviser Published Thursday , December 17, 2009
A new banking presence in the British high street is expected to receive authorisation from the FSA before the end of the year, according to a source close to the deal.
The source, who wished to not to be named, said authorisation from the City regulator for [...]

BY BERNA NAMATA
Source: The New Times - Rwanda
URUGWIRO VILLAGE - President Paul Kagame has called upon the Rwandan business community and government officials to have a change in mindset especially in service delivery to enable the country sustain rapid economic development and achieve greater prosperity.
The President was meeting members of the Rwandan business community on [...]

By Gary Stoller, USA TODAY
Article link http://www.usatoday.com/travel/flights/2009-08-18-stranded-passengers_N.htm
An attempt by Continental Airlines to compensate passengers stuck overnight inside a regional jet on the tarmac of the Rochester, Minn., airport two weeks ago has angered some of them, who say they deserve more.
“For what we went through, Continental’s attempt at compensation is wholly inadequate,” says Link Christin, [...]

Hotel service improves despite cost cuts

By Gary Stoller, USA TODAY
Wednesday, July, 29, 2009Hotels are doing a better job satisfying customers during the recession, despite cutting staff, service and amenities, an annual survey shows.
J.D. Power and Associates’ latest survey of guests, out Tuesday, shows their satisfaction with four of six types of hotels increased in the [...]

Experts have a thing or two to say about the landscape industry’s practices when it comes to customer service…and you’re not going to like it. But hopefully, you’ll learn from it.

The Retail Observer, February, 2009

Fliers’ Complaint on Upswing - Cover Story