“Keeping customers has never been more important to businesses, not only in the United States but around the globe,” Tschohl says. “No matter where you operate or what you sell, if you don’t have service recovery, you are almost doomed to fail.”

WHAT IS SERVICE RECOVERY—AND WHY DO YOU NEED IT?

Service recovery is a critical—yet all too often missing—element in providing customer service that will attract and retain customers and have a positive impact on…

You cannot put a price tag on customer loyalty; it is priceless. Customers who return to you day after day, year after year will drive your business to great heights. How do you create that loyalty? I can tell you in two simple words: service recovery.

GETTING CUSTOMERS IS EASY
Use Service Recovery to Keep Them

“If you want to increase sales, grow a loyal customer base that is the envy of your competitors, and provide service that is worth thousands of dollars in advertising and marketing, you must make a commitment to solving your customer’s problems—and to doing

John Tschohl Releases New Book

John Tschohl will release his newest book on customer service—Loyal for Life: How to Take Disgruntled Customers From Hell to Heaven in 60 Seconds or Less