Archive for the ‘Exceptional Service’ Category

Metro Bank - Superior Service in the UK

12th April 2010 by admin No Comments

“You Brits know the banks deliver a horrendous experience,” said Vernon Hill, founder of Metro Bank, as he sat in the lobby of one of two new Metro Banks that will open soon in the UK. “‘The IT systems in the British banks are worse than in any other G7 country. I have often [...]

If You Want Good Service, You Must Challenge Bad Service

31st March 2009 by admin No Comments

Chances of finding someone who has never experienced bad service are slim to none. From waiting for a repairman who doesn’t show up to attempting to return a faulty item to being served food that is undercooked or overcooked, we’ve all been victims of bad service