“You Brits know the banks deliver a horrendous experience,” said Vernon Hill, founder of Metro Bank, as he sat in the lobby of one of two new Metro Banks that will open soon in the UK. “‘The IT systems in the British banks are worse than in any other G7 country. I have often [...]

Chances of finding someone who has never experienced bad service are slim to none. From waiting for a repairman who doesn’t show up to attempting to return a faulty item to being served food that is undercooked or overcooked, we’ve all been victims of bad service