First Citizens Bank Trinidad & Tobago - A Customer Service Role Model
First Citizens Bank in Trinidad & Tobago, a SQI Service Culture Client in their 3rd year has received 3 major international awards in 2009. They have 1200employees. Larry Howai, CEO and Sharon Christopher, Deputy CEO and Executive Sponsor for their Service Excellence Programme understand [...]
If there is one thing a company can do to help ensure that it will attract and keep customers, it is this: Hire the right people. While that might sound like a rather simple solution, it isn’t. The hiring process is crucial to the success of any organization and should be handled with great care. [...]
FOR IMMEDIATE RELEASE - January 5, 2010Â Â Â Â Â Â Â Â Â Â
Contact: John Tschohl
E-mail: quality@servicequality.com
Web: www.customer-service.com
(952) 884-3311
Note to Editor: Feel free to use all or parts of this news release. John Tschohl also is available for personal interviews.
DON’T TELL THEM, SHOW THEM - Live Up to Your Advertising Claims
By John TschohlÂ
How do you get customers through the doors of your [...]
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