Merry Christmas, Happy Holidays and Happy New Year
Costco A Customer Service Role Model Hit by Slow US Economy
As of December 2009 Costco Warehouses has 566 warehouses across the US, Canada, UK, Korea, Taiwan, Japan and Australia. Average sales per store is $131 million. Most retailers would be dead and gone to heaven to have sales like this [...]

Make the World Your Marketplace
By John Tschohl
John Tschohl, founder and president of the Service Quality Institute in Minneapolis, Minnesota, considers himself very fortunate. During the past year, as thousands of businesses either closed their doors or downsized significantly, his business has seen unprecedented growth. He attributes that growth to several factors, not the least of [...]

Joy DunbarMagazine: FinancialAdviser Published Thursday , December 17, 2009
A new banking presence in the British high street is expected to receive authorisation from the FSA before the end of the year, according to a source close to the deal.
The source, who wished to not to be named, said authorisation from the City regulator for [...]

The Retail Observer - December 2009
By John Tschohl
Customer Service. It’s a phrase freely tossed around by everyone from multi-million dollar corporations to mom-and pop businesses in hopes of luring customers with the promise of exceptional service. All too often, it’s an empty promise that results in customers who disappear, taking with them any hopes of [...]

BY BERNA NAMATA
Source: The New Times - Rwanda
URUGWIRO VILLAGE - President Paul Kagame has called upon the Rwandan business community and government officials to have a change in mindset especially in service delivery to enable the country sustain rapid economic development and achieve greater prosperity.
The President was meeting members of the Rwandan business community on [...]