SQI Newsletter #207
November 11, 2009
Recently I was in Aruba for a SITE conference as one of the featured speakers. SITE is an association of around 2100 members across the world focusing on incentive travel and motivation. Members from 30 countries participated.
www.siteglobal.com
I have been to most islands in the Caribbean. I was particularly impressed with Aruba. [...]

Superior customer service is the key to success in any organization. I’ve been preaching that for three decades to organizations throughout the world. It’s a simple statement and one that most CEOs agree with, but they inevitably ask, “How do we do that?” My answer is this: create a service culture. It’s not as difficult [...]

FOR IMMEDIATE RELEASE - November 10, 2009�
Contact: John Tschohl
E-mail: quality@servicequality.com
Web: www.customer-service.com
(952) 884-3311
Note to Editor: Feel free to use all or parts of this news release. John Tschohl also is available for personal interviews.
STRIKE A BLOW FOR SERVICE
Consumers Have More Power in a Tough Economy
By John Tschohl
As contrary as it might sound, consumers have more power [...]