Many in the US think the economy is slow. I think there is a huge amount of business available because so few firms understand customer service. Most firms in the US have lousy service but believe they are awesome.
I had to tell you this story because it is so funny. Maybe unbelievable. If I used [...]

Today we have new methods of communicating. Social Networking - is a new vehicle that needs to be used just like print and TV advertising, web sites, emails, text messaging and all other forms of marketing. I only recently became a believer just a few short months ago, after one of my staff showed me [...]

How many times have you seen an advertisement or heard a commercial in which a company proclaims: Our service is unparalleled! Service with a smile! Then, when you do business with that company, that service and those smiles are nowhere to be found.
That’s not the case with the folks who run the Oceanaire Seafood Room [...]

Remembering Names

The highest level of customer service is remembering and using a customers’ name. How often do the employees of your bank, dry cleaners, supermarket, gas station, or retail store remember you? How often do they use your name?  I suspect you could count on one hand the number of times an employee of your [...]

FOR IMMEDIATE RELEASE
Contact: John Tschohl
October 6, 2009
(952) 835-5011
E-mail: quality@servicequality.com
Web: www.customer-service.com
Note to Editor: Feel free to use all or pars of this news release. John
Tschohl also is available for personal interviews.
6 STEPS OF CUSTOMER SERVICE
Master Them and You Will Succeed
Customer service. It’s a phrase freely tossed around by everyone from multi-million dollar corporations to mom-and-pop businesses [...]