John Tschohl had an exclusive interview with Newchannel ro in Bucharest, Romania before his major Customer Service Conference. About 100 of the leading companies in Romania attended his public seminar sponsored by SQI Romania
You can watch the interview in English and Romanian. Click here or go to Johntschohl.com/articles.cfm to watch the video.

Our conference went extremely well. Over 50 people attended from Botswana, Tanzania, Nigeria, Cameroon, Jamaica, Trinidad, Bahamas, Mexico, Peru, El Salvador, Guatemala, China, Qatar, Lebanon, Indonesia, Columbia, Venezuela, and USA. Our Licensee from China has offered to host a SQI Worldwide Customer Service Conference next September in Shanghai, home of EXPO 2010. Start planning now [...]