John Tschohl in USA Today on Service Recovery with Continental Airlines in Wednesday August 19 edition
19th August 2009 by admin No CommentsBy Gary Stoller, USA TODAY
Article link http://www.usatoday.com/travel/flights/2009-08-18-stranded-passengers_N.htm
An attempt by Continental Airlines to compensate passengers stuck overnight inside a regional jet on the tarmac of the Rochester, Minn., airport two weeks ago has angered some of them, who say they deserve more.
“For what we went through, Continental’s attempt at compensation is wholly inadequate,” says Link Christin, [...]


