Hotel service improves despite cost cuts

By Gary Stoller, USA TODAY
Wednesday, July, 29, 2009Hotels are doing a better job satisfying customers during the recession, despite cutting staff, service and amenities, an annual survey shows.
J.D. Power and Associates’ latest survey of guests, out Tuesday, shows their satisfaction with four of six types of hotels increased in the [...]

Word of Mouth Advertising Increases Your Customer Service Experiences

I asked if she could make an empowered decision. She said NO she would be fired. (Most employees do not want to get fired their first day on the job in slow economy.)