John Tschohl Seminar in Bucharest, Romania

John is the King of customer service, and is someone that most companies need to bring into their business to teach their people the real definition of what customer service is all about!

Service Quality Institute’s Certified Customer Service Leader (CCSL) and Certfied Customer Service Trainer (CCST) Certification Seminars were again a resounding success!

Service Quality Institute’s Certified Customer Service Leader (CCSL) and Certfied Customer Service Trainer (CCST) Certification Seminar Graduates!  (click on a photo to enlarge)

Skye Bank Brochure of John Tschohl Speaking Seminar in Lagos, Nigeria

Experts have a thing or two to say about the landscape industry’s practices when it comes to customer service…and you’re not going to like it. But hopefully, you’ll learn from it.

Certified Customer Service Trainer Graduation and Reception at John Tschohl’s House, May 16, 2009

A great response from an attendee at my Skye Bank Seminar this past weekend. This person took the time to type this message on their Blackberry device.

In Less than 24 Hours - John Tschohl and Skye Bank

For decades I have watched as hotels, retailers, and other businesses spend millions of dollars renovating their buildings while investing literally nothing on customer service.