Employee Suggestion Programs Can Pump Up Your Bottom Line
You can’t open a newspaper or turn on the TV without being bombarded with reports on the dismal state of the economy. Record high oil prices are having a devastating impact and driving up the price of everything from a gallon of gas to a gallon of milk. Home foreclosures are at an all-time high. Unemployment rates are rising. The stock

“When every employee in an organization understands that taking care of a customer is the most important thing they can do, you have a service culture that will drive your business.”

A Service Strategy Will Drive Your Business
Customer service. Companies throughout the world use those two words to entice customers to patronize their businesses. They use the phrase in their advertisements. Their executives proudly proclaim, “The customer comes first! Customer satisfaction

WHAT IS SERVICE RECOVERY—AND WHY DO YOU NEED IT?

Service recovery is a critical—yet all too often missing—element in providing customer service that will attract and retain customers and have a positive impact on…

You cannot put a price tag on customer loyalty; it is priceless. Customers who return to you day after day, year after year will drive your business to great heights. How do you create that loyalty? I can tell you in two simple words: service recovery.

Institute an Employee Suggestion Program

If you’re looking for ways to grow your business and improve your bottom line, ask the experts—your employees. They know better than anyone how you can improve your products, services, and customer relations and where you can cut costs without sacrificing quality. So says John Tschohl, founder and president of

“Success doesn’t just happen; you must plan for it and work for it.” So says John Tschohl, founder and president of the Service Quality Institute in Minneapolis, Minnesota, and author of several books on customer service. “The key to success is superior performance,” he says. “That means doing whatever it takes to satisfy your customers, your co-workers,

I’ve traveled the world teaching organizations how to provide the best possible service to their customers. During those travels and visits to hundreds of businesses, I have constantly noticed the lack of one critical element of customer service: empowerment. You can take many steps and implement many programs in an attempt

There is no denying that Tiger Woods is the greatest golfer on the links today. He is talented, charismatic, and successful, making more than $80 million a year. He also is driven, dedicated

Being available to your customers is one of the most fundamental-and critical-things you can do to keep your customers coming back to you. And yet, most companies constantly send the message that they really don’t want to be bothered by